Privacy policy

Privacy Policy

ALL RACQUET SPORTS, LLC (“All Racquet Sports”, “we”, “us”, or “our”) has created the following Privacy Policy to inform you of the following: what information we collect, when we collect it, how and why we collect it, how we use it, how we protect it, how we share it, and what choices you have regarding our collection and use of this information.

This Privacy Policy applies to the following website: https://allracquetsports.com/

Entering or registering on the Site constitutes your acceptance and agreement to the terms contained in this Privacy Policy. If you do not agree with the terms set forth in this Privacy Policy, please do not continue to browse the Site.

You agree that your using or registering on the Site signifies your assent to this Privacy Policy. By using the Site, you acknowledge that you have reviewed the terms of this Privacy Policy and agree that we may collect, use, disclose, and transfer your Personal Information (as defined below) in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, you are not authorized to use the Site, and please do not provide any Personal Information through the Site.

All Racquet Sports will not collect any Personal Information about you (that is, your name, address, payment information, telephone number, or e-mail address) unless you provide it to All Racquet Sports voluntarily. You are not required to provide any personal information as a condition of using the Site, except as may be necessary to provide you a service at your request or reply to a comment or question.

1. What Types of Information Do We Collect?

All Racquet Sports collects and uses three types of information when the user visits the Site.

· Information You Give Us

o For example, when you

§ search or shop for products or services available on the Site;

§ add or remove an item from your cart, or place an order through the Site;

§ communicate with us by phone, email, or otherwise;

§ complete a questionnaire, a support ticket, or a form; or

§ provide and rate reviews.

· Automatic Information

o We automatically collect and store certain types of information about your use of the Site, including information about your interaction with content and services available through the Site. Like many websites, we use “cookies” and other unique identifiers, and we obtain certain types of information when your web browser or device accesses the Site. Check our Cookie Policy for additional information.

· Information from Other Sources

o We might receive information about you from other sources, such as updated delivery and address information from our carriers, which we use to correct our records and deliver your next purchase more easily.

You may decline to submit any Personal Information to All Racquet Sports; however, doing so may result in us not being able to provide certain services to you.

2. How Does All Racquet Sports Use My Information?

All Racquet Sports may use your collected information for any or all of the following:

· Marketing and Promotional Purposes: To send you personal invitations to All Racquet Sports’ events as well as marketing communications; to inform you of the scope of services offered; to contact you for upcoming events; to provide you with information about All Racquet Sports; and to promote All Racquet Sports’ services.

· Business Purposes: To process and receive payments as well as inform you of needed financial information. Your purchase transaction data is stored only as long as it is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

· Support Purposes: To provide you with information about the Site, products, and services; to answer your requests, comments, and questions; to administer, maintain, and optimize the Site, providing support and security services.

· Legal Purposes: To prevent and detect crimes, preventing fraud and other prohibited or illegal activities and guaranteeing the safety and security of the Site; to comply with our billing and accounting requirements and other legal or regulatory obligations (e.g., anti-money laundering obligations).

3. How Long Will All Racquet Sports Keep My Personal Information?

At All Racquet Sports, we believe in maintaining a lifelong relationship with our clients and partners. As such, unless otherwise required by applicable law, we typically will maintain a record for you. To opt-out of marketing related email communications, you can email us at [info@allracquetsports.com].

4. Does All Racquet Sports Share My Information with Third Parties?

All Racquet Sports does not sell personal information to outside parties for their commercial use. However, we may share information with third parties, including our service providers, partners, and affiliates, as follows:

· Service Providers: We sometimes use third-party service providers to perform services on our behalf. We may share your personal information with such third-party service providers to allow them to perform the duties for which they have been retained, subject to confidentiality and use obligations consistent with this Privacy Policy. These service providers are used for things like payment processing, marketing and analytics, research insights, and user analytics.

· Affiliates: We may share your personal information with affiliated legal and business entities for uses that are consistent with this Privacy Policy.

· Partners: We may share your personal information with our workplace, community, and business partners for the purposes of administering installation, transportation, sales, and customer service.

· Government Departments and Agencies: We may be required to share your personal information in circumstances where we have a statutory and/or other regulatory obligation to provide such information.

5. Links to Other Websites.

The Site may contain links to other websites. We do not exercise control over third-party websites. When you click on a link to any other website or location, you will leave the Site and another entity may collect personal and/or non-personal information from you. We have no control over, do not review, and are not responsible for these outside websites or their content. The terms of this Privacy Policy do not apply to these outside websites or content, or to any collection of data after you click on links to such outside websites.

6. Social Widgets.

The Site supports third-party widgets, such as Facebook, Instagram, and Twitter buttons on the website, that allow users to share articles and other information on different platforms. These widgets may collect your IP address, and which page you are visiting on the Site, and may set a cookie to enable the widgets to function properly. These widgets do not collect or store any Personal Information from users on the Site and simply act as a bridge for your convenience in sharing information. Your interactions with these widgets are governed by the privacy policy of the company providing it.

7. Google Analytics.

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of the Site. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

8. Cookies.

All Racquet Sports uses certain technologies on the Site to collect information that helps us improve your online experience. In our Cookie Policy, we refer to these technologies, which include cookies, pixels, web beacons, and gifs, collectively as “Cookies.” Please refer to our Cookie Policy if you wish to learn more about All Racquet Sports’ practices.

9. Information Protection.

All Racquet Sports considers essential the protection of personal data of the users of the Site and also the strict compliance with the rights and guarantees enshrined in applicable U.S. laws. In furtherance of the foregoing, All Racquet Sports shall endeavor and shall take every precaution to maintain adequate physical, procedural, and technical security with respect to our offices and information storage facilities so as to prevent any loss, misuse, unauthorized access, disclosure, or modification of your Personal Information under our control.

All Racquet Sports uses its best efforts consistent with high quality industry standards to secure users’ data in its possession. However, notwithstanding the foregoing, a loss of data can occur for reasons beyond the control of All Racquet Sports. In such cases, All Racquet Sports will not be responsible for data loss which may be beyond its reasonable efforts to keep it safe.

10. Safety of Minors.

The Site is not intended for persons under the age of 18, and we have no intention of collecting or soliciting Personal Information from persons under the age of 18. If you are not 18 or older, you are not authorized to use the Site. If a parent or guardian becomes aware that their child has provided us with Personal Information without their consent, they should contact us at [Info@allracquetsports.com] immediately. If you become aware that a child under age 18 has provided us with Personal Information, we will use all reasonable efforts to delete such information from our files. In such cases, All Racquet Sports will not be responsible for access to the Site or the provision of personal data by children under 18 years of age which are beyond the scope of its reasonable efforts.

11. Your Rights as to Personal Information: Accessing and Updating Information.

If you have submitted Personal Information through the Site and would like that information deleted from our records, please contact us at [Info@allracquetsports.com] and provide us with the requested information. We will use reasonable efforts to delete this information from our existing files.

12. Notice to California Residents.

If you interact with the Site and services while physically located in California, you need to review our Notice to California Residents, which supplements the information contained in this Privacy Policy, before continuing to browse the Site.

13. Privacy Policy Revisions.

The constant development of the internet requires occasional adjustments to our privacy statement. All Racquet Sports retains the right to make changes when necessary and will communicate any updates promptly on this page. Please check back periodically.

14. Contact Us.

If you would like to communicate with us or have questions, comments, or complaints about this Privacy Policy or the Site, please forward such communication to the address below:

ALL RACQUET SPORTS, LLC

4210 Metro Parkway Suite 140, Fort Myers, FL 33916

United States of America

Email: info@allracquetsports.com

Last Updated on 6/2/2023.

Notice to California Residents

1. California Privacy Notice.

This notice to California residents supplements the information contained in the ALL RACQUET SPORTS, LLC (“All Racquet Sports”, “we”, “us”, or “our”) Privacy Policy and is exclusively directed to All Racquet Sports’ California clients. This California Privacy Notice sets forth disclosures and rights for California consumers regarding their personal information, as required by the California Consumer Privacy Act, as amended (the “CCPA”). Terms used in this California Privacy Notice have the same meanings given in the CCPA and the regulations of the Attorney General implementing the CCPA, unless otherwise defined.

This California Privacy Notice provides information about the categories of information that we collect from California residents generally, the sources of the information, the purposes for which we use the information, and the categories of third parties to whom we disclose the information for business purposes and to whom we sell Personal Information as defined by the CCPA (and information on how to opt-out).

A. What Type of Information Do We Collect?

All Racquet Sports collects information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (“Personal Information”).

The following are the categories of Personal Information that we have collected from our users over the last 12 months (and examples of the types of information those include), the categories of sources from which that information was collected, the business or commercial purpose(s) for which the information was collected, the categories of third parties with whom we disclose the information for a business purpose, and the categories of third parties to whom this type of Personal Information is sold.

We may also collect and/or use additional types of information after providing notice to you before collection and obtaining your consent (to the extent such notice and consent is required by the CCPA).

Category	Examples	Collected	Source of Collection	Purpose for Collection and Use	Categories of Third Parties with whom Information is Disclosed for a Business Purpose
A. Identifiers.	A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name or other similar identifiers.	YES	Directly from the user	Providing products and services Responding to user inquires Marketing and promotional services Providing information about products purchased, including recalls Security and fraud prevention	Service providers, including marketing vendors
B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code §1798.80(e)).	A name, address, telephone number, credit card number, debit card number, or any other financial information. Some personal information included in this category may overlap with other categories.	YES	Directly from the user	Marketing and promotional services	Service providers, including marketing vendors
C. Protected classification characteristics under California or federal law.	Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).	NO
D. Commercial information.	Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.	YES	Directly from the user	Performing the services	Service providers, including marketing vendors
E. Biometric information.	Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.	NO
F. Internet or other similar network activity.	Browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement.	YES	Directly from the user, automatically collected during use of the Site	Performing the services of advertising and marketing	Service providers, including marketing vendors
G. Geolocation data.	Physical location or movements.	NO
H. Sensory data.	Audio, electronic, visual, thermal, olfactory, or similar information.	NO
I. Professional or employment-related information.	Current or past job history or performance evaluations.	NO
J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).	Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.	NO
K. Inferences drawn from other personal information.	Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.	YES	All Racquet Sports	Advertising and marketing	Service providers, including marketing vendors

B. How to Exercise Your California Disclosure, Deletion, and Opt-Out Rights.

You have the right to request that we disclose to you what Personal Information we collect, use, disclose, and sell, including the right to request that we provide to you the specific pieces of Personal Information we have collected about you in the prior 12 months (“Right to Know”), and you have the right to ask us to delete the Personal Information we collect about you (“Right to Delete”), subject to exceptions set forth in the CCPA. California residents also have the right to opt-out from the sale of their Personal Information. These rights are subject to some limitations, such as when we are retaining data to comply with our own legal obligations. You will not be required to create an account with us in order to submit a request. More information on each of these rights is below.

If you would like to authorize an agent to act on your behalf in submitting a request to know, request to delete, or request to opt-out of the sale of your Personal Information, you may do so by submitting a signed request to us by email at info@allracquetsports.com. Please keep in mind that if we do not receive adequate proof that the agent is authorized to act on your behalf, we may deny the request.

C. Response Timing.

When you request the disclosure to you of the Personal Information we have collected or the deletion of the Personal Information we have collected, we will confirm receipt of your request as soon as feasible but not later than 10 business days. Then, we will typically provide the requested information within 45 days, and we will notify you within that time period if we need additional time to process your request. When you opt out from the sale of your Personal Information, we will honor your request as soon as feasible, but no later than 15 days from the date we receive your request.

D. Your Right to Disclosure.

(i) Making A Request

If you are a California resident and would like to request the categories and/or specific pieces of Personal Information we have collected about you in the prior 12 months, please contact us by email at Info@allracquetsports.com , providing your first and last name and stating the nature of your request.

We will provide the requested information free of charge up to two times in a 12-month period, but please note that when we receive unfounded, excessive, or repetitive requests, we may elect to decline the request. Note also that we will not retain information we do not ordinarily retain in the course of our regular business practices.

(ii) Verifying A Request

Please note that we will take steps to verify your identity in order to fulfill your request.

In order to have us provide specific pieces of information, we will require a signed declaration under penalty of perjury that you are the consumer whose Personal Information is the subject of the request.

If we are unable to verify that the individual submitting the request is the same individual about whom we have collected Personal Information (or someone authorized by that individual to act on their behalf), we will not be able to provide the requested information.

E. Your Right to Delete.

The CCPA also provides a right to request that we delete Personal Information that we have collected about you and for us to direct service providers to do the same, with certain exceptions as set forth in the CCPA. Note that you may also delete certain Personal Information you have provided to us through your online account.

When processing a request to delete, we may erase some information and we may de-identify some information (when we de-identify information, we implement technical safeguards and business processes that prohibit re-identification, business processes to prevent inadvertent release of de-identified information, and will make no attempt to re-identify the information).

(i) Making A Request

If you are a California resident and would like to request that we delete your Personal Information, please contact us by email at info@allracquetspots.com and provide your first and last name and state the nature of your request.

(ii) Verifying A Request

To ensure that we do not delete your Personal Information in response to a fraudulent request, once you submit the request, we will follow up to confirm that you want your Personal Information to be deleted. Please note that we will take steps to verify your identity in order to fulfill your request.

F. Your Right to Opt-Out of the Sale of Personal Information.

The CCPA also provides a right to California residents to request to opt-out of the sale of Personal Information. All Racquet Sports engages in online advertising practices that may potentially be considered “sales” under the CCPA.

The Site features a “Do Not Sell My Personal Information” link for customers to easily exercise this right.

G. Users Younger than 16.

All Racquet Sports does not knowingly sell the Personal Information of minors younger than 18 years of age without affirmative authorization.

H. Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights.

California consumers have the right to not receive discriminatory treatment for exercising CCPA rights. We will not discriminate against you for exercising your CCPA rights.

I. Contact Us.

If you would like to communicate with us or have questions, comments, or complaints about this California Privacy Notice, the Privacy Policy, or the Site, please forward such communication to the address below:

ALL RACQUET SPORTS, LLC

4210 Metro Parkway Suite 140, Fort Myers, FL 33916

United States of America

Email: Info@allracquetsports.com

2. Other California Rights / YOUR CALIFORNIA PRIVACY RIGHTS.

Pursuant to California Civil Code Section 1798.83, also known as the “Shine The Light” law, California residents who provide us Personal Information have the right to request and obtain from us, free of charge, once each calendar year information about the customer information we shared, if any, with third parties for their own direct marketing purposes during the preceding year. If applicable, this information would include the categories of customer information and the names and addresses of those businesses with which we shared customer information for the immediately preceding calendar year.

We do not share our customers’ Personal Information with unaffiliated third parties for their own direct marketing purposes without your express consent. For inquiries regarding our disclosure policy, please send us an email at Info@allracquetsports.com . You must include the statement “Your California Privacy Rights” in the subject field of the email or include it in your writing if you choose to write to us at the designated mailing address. You must include your name, street address, city, state, and zip code. We are not responsible for notices that are not labeled or sent properly or that do not have complete information.

3. California Residents Younger Than 18 Only.

If you have created an account on the Site, you may request that we remove content or information that you have publicly posted by sending us an email at Info@allracquetsports.com, that includes your mailing address and a detailed description of the content or information. At our option, we may either remove your Personal Information (but not other content) or remove all the content and information, subject to legal requirements and exceptions.

Last Updated on 6/2/23.

Notice to Virginia Residents

This notice to Virginia residents supplements the information contained in the ALL RACQUET SPORTS, LLC (“All Racquet Sports”, “we”, “us”, or “our”) Privacy Policyand is exclusively directed to All Racquet Sports’ Virginia clients. This Virginia Privacy Notice sets forth disclosures and rights for Virginia consumers regarding their personal information, as required by the Virginia Consumer Data Protection Act (the “VCDPA”). Terms used in this Virginia Privacy Notice have the same meanings given in the VCDPA, unless otherwise defined.

As a Virginia resident, you have the right to request:

· To know whether or not we are processing your personal data and ask for a copy of your data or information about what we collect, why, and who we share it with.

· That we correct your personal information that is inaccurate.

· That we delete your personal information.

· To opt out of the sale of your personal information and the processing of your personal information for the purposes of providing you with targeted advertising and profiling with significant or legal effects.

A. Right to Opt Out.

Pursuant to the VCDPA, if you are a Virginia resident, you have the right to opt out of the “sale” of your personal information to “third parties”. “Sale” is defined broadly. The VCDPA defines “sale” as an exchange of personal data for monetary consideration by the controller to a third party. This does not just include the exchange of data for money. It also covers any transfer of personal information to a third party in exchange for “monetary consideration”.

All Racquet Sports does not and will not transfer your information to third parties in exchange for money. However, we do transfer personal information to certain third parties in order to operate our business (for example, to market our products and services). Notwithstanding, it is possible that someone could claim that this transfer was in exchange for “monetary consideration”. We want to be careful with and respectful of your information. Therefore, if you opt out, we will not transfer your information to any third party, except as explained below and as permitted by law.

(i) Impacts of Opting Out.

Any transfer of data to a third party may be considered a “sale” of data. The law considers any other business a “third party” unless that business agrees to specific contractual provisions, aligning with the role and responsibilities of “processor” under the VCDPA. We try to get all of the businesses to whom we send information to accept the role of “processor” and agree to the respective responsibilities in our contract. However, not all third-party businesses will or can agree to those terms. As a result, if you opt out of the “sale” of data, All Racquet Sports will not be able to send data to some of our business partners, which could lead to your not receiving all marketing and other information you are accustomed to receiving from us. Further, if one of our partners cannot agree to the special contract language and is considered a “third party”, it is possible that some features of the Site or other services may not work for you after you opt out.

Of particular note is that if you do opt out, we may alert you if a transaction requires a transfer to a third party so that you can opt in if you would like to continue with the transaction.

(ii) Minors.

All Racquet Sports does not “sell” the data of people under 16 and does not intend to collect data related to people who are under 13.

(iii) Opt-Out Exceptions.

The VDCPA creates several exceptions that are important for you to be aware of.

We are allowed to transfer data to a “processor” even if you opt out. A processor is a business that agrees not to use your information for any purpose other than providing the services specified in our contract. For example, if we were to transfer data to business partners to provide data security and detect fraud, those businesses would be “processors”. Even if you opt out, we can continue to transfer data to our processors.

We are also allowed to transfer your data to a third party where you direct the transfer or direct us to interact with the third party. For example, if you direct us to use a specific payment method to pay for your order, even if you have opted out, we will still transfer the data necessary to process your order.

Collecting information and using it ourselves is not a “sale”. Opting out of the “sale” of your data does not prevent us from continuing to collect and process your personal information.

The “opt out” only applies to “personal information”, which is information that is or is capable of being linked to you. We use anonymization and pseudonymization to protect privacy. That data is not “personal information” and opting out will not limit our transfer of that data to third parties.

(iv) Technical Limitations Related to Opting Out.

There are technical limits to our ability to identify data related to you and, if you opt out, to prevent the “sale” of that information to other parties. Where we can reasonably determine that personal information relates to you and you have opted out, we will not “sell” that personal information to “third parties” (except as permitted by the law). However, we may not be able to determine that personal information relates to you. In that case, the information may be “sold” to a third party.

Opting out is not unsubscribe. Opting out of the “sale” of personal information is not the equivalent of unsubscribing from our emails and will not prevent you from receiving marketing messages from All Racquet Sports. If you wish to unsubscribe from All Racquet Sports emails, please follow the unsubscribe link in one of our emails. If you wish to unsubscribe from text messages, please follow the unsubscribe process for the program you opted into. If you would like multiple email addresses opted out, you must provide each address to us. Otherwise, we have no reasonable way to use a single email address you give us to link to other email addresses you may have.

B. Making an Opt-Out Request.

If you would like to opt out of the “sale” of your data, you have several options. You may click the opt out button located below, or you may email us at mailto:info@allracquetsports.com. You will not be required to create an account in order to opt out.

(i) Steps to Follow if You Have an All Racquet Sports Account.

The easiest way to opt out is to “log in” to your account and then click the opt out button. If you do, the email address associated with your account will be opted out, and we will set a cookie on your device to facilitate your opt out. That cookie will enable us to identify you if you return and allow us to prevent data from being “sold”. If you delete the cookie or return using a different device or browser and are not “logged in” to your account, we will not be able to connect the session to your opt out and will not be able to prevent the “sale” of the data.

If you want to opt out using email, you will need to follow more steps. If you want to opt out an email address that is different from the email on your account, you will need to use the email to do so. To use the email to opt out, you or your authorized representative will need to provide us the email address you wish to opt out. We will then send a message to that address. You must reply from that email address to complete the process. This extra step is to authenticate you and prevent fraud and abuse. If you want multiple email addresses opted out, you must provide each address to us. Otherwise, we have no reasonable way to use a single email address you give us to link to other email addresses you may have.

If you email us, we will have no way of setting a cookie on your device. This will limit our ability to prevent the “sale” of data. For this reason, the opt out button is the most complete way to opt out of the “sale” of data.

(ii) Steps to Follow if You Do Not Have an All Racquet Sports Account.

The most complete way to opt out is to use the “opt out” button and then follow the prompts to email us the email address(es) you would like opted out. If you do, we will set a cookie on your device to facilitate your opt out. That cookie will enable us to identify you if you return and allow us to prevent data from being “sold”. If you delete the cookie or return using a different device or browser, we will not be able to connect the session to your opt out and will not be able to prevent the “sale” of the data.

After you click the “opt out” button, if you want to opt an email address out, you must follow the prompts and provide us the email address. Alternatively, you may email us. In either case, you or your authorized representative will need to provide us the email address you wish to opt out. We will then send a message to that email address. You must reply from that email address to complete the process. This extra step is to authenticate you and prevent fraud and abuse. If you want multiple email addresses opted out, you must provide each email address to us. Otherwise, we have no reasonable way to use a single email address you give us to link to other email addresses you may have.

Click the button below to opt out:

“Do Not Sell My Personal Information”

C. Appealing a Decision Relating to a Request.

Should All Racquet Sports deem it necessary to refuse a request, our response will include our reason as well as instructions to appeal the decision. Per the VDCPA, you will need to appeal within a “reasonable period of time” after receipt of the decision. Within 60 days of receipt of an appeal, we will inform you in writing of any action taken or not taken in response to the appeal. If the appeal is denied, you may contact the Virginia Attorney General to submit a complaint.

D. More on Privacy.

All Racquet Sports takes the security and privacy of your data very seriously. If you would like to learn more about it, please read our Privacy Policy .

E. Contact Us.

If you would like to communicate with us or have questions, comments, or complaints about this Notice to Virginia Residents, the Privacy Policy, or the Site, please forward such communication to the address below:

ALL RACQUET SPORTS, LLC

4210 Metro Parkway

Suite 140

Fort Myers, FL 33916

United States of America

Email: mailto:info@allracquetsports.com

Last updated on June 7, 2023.